Welcome to Healthy Pure Home®! Please review the following policy regarding payments, refunds, and cancellations for our services provided through our website and at customer premises. 

Payment Confirmation

All service payments must be made online or immediately upon completion of the work, unless otherwise agreed in writing.

Payment methods accepted include online (credit card, bank transfer), POS card payment, or cash and cheque payable to “Healthy Pure Home®”.

Upon payment processing, the customer will receive a confirmation email to the provided address.

Refunds/Claims/Complaints

Services are deemed satisfactory unless written notice of dissatisfaction is received within 24 hours of completion.

We thoroughly investigate service-related complaints and aim to resolve them to the customer’s satisfaction.

Our liability is limited to the value of the services provided.

Clients must communicate any special service requirements before the job commences.

We cover damages or issues due to team negligence or service delivery, up to 100% of the job price.

We are not liable for damages resulting from client-provided misinformation.

Claims for loss or damage to property must be reported before the staff leaves the premises or within 4 hours of service delivery.

Clients are requested to sign a service delivery receipt/invoice upon completion. Refusal to sign bears the risk.

Customers must report unsatisfactory service within 24 hours via email to info@healthypurehome.com.

Refunds, if applicable, are processed within 15 business days to the original mode of payment.

Method of Payment, Card Types, and Currency

We accept Visa and MasterCard credit/debit cards online in AED or agreed currencies.

Refund/Return Policy

Refunds are issued through the original mode of payment only.

Reporting Issues

Report missing/stolen items within 48 hours and damaged items within 24 hours.